Privacy Policy

R Llewellyn Electrical – GDPR Privacy Notice

Please find below our GDPR Privacy Notice. This document was created in May 2018 in line with the new regulations that come into force on 25th May 2018 across Europe.  If you have any questions please don’t hesitate to get in touch.

What data do we collect and what will we use it for?

R Llewellyn Electrical will only ever collect basic personal data about you which includes name, address, phone number and email address. This information will only be used to contact you regarding a quote, work we are completing for you, invoicing and electrical certificates.

We need this data to be able to visit your property to quote or carry out work for you, to register works completed as required to meet building regulations and to complete electrical certificates.

We store this information on the emails we have communicated with and paper documents.  This contact information is only accessible by Richard Llewellyn and contractors carrying out work with us.

Your information will not be shared with anyone else except the organisations we are legally bound to register completed works with. We will sometimes share your address with suppliers to arrange deliveries.

We will keep any information used to quote for or to carry out a job including our notes and sometimes pictures and video footage unless you ask us to destroy them. It is useful for us to be able to refer back to previous documentation  if you get in touch again.

Information relating to invoicing will be kept for a minimum of seven years as per HMRC requirements.

We are required to keep documents pertaining to building regulations and electrical certificates for a minimum of the time stated on the certificate until next inspection is due.

Payments

Payments to R. Llewellyn Electrical are either by bank transfer or cheque; the information is encrypted and we can not access your payment information

We do not have access to a card payment system so we will never ask for your bank details over the phone.

 

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated and we will get back to you within 28 days.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/